Terms of use

User agreement

The present User Agreement (hereinafter – the Agreement) is a legally binding contact that regulates relations between a User of the “JITMeal” system (hereinafter – the User) and OÜ UNICORN DV (hereinafter – the Services Provider).

 

1. Terms and definitions

 “JITMeal” system — a set of software tools for automation of production and delivery services, cafeterias, restaurants and bars, clubs, dark kitchen, etc. ...

Content — any data and graphic materials, uploaded (or generated automatically) and stored in the User account.

The service downtime is the time interval from the moment the User sends the message to the Supplier's Help Desk informing about the impossibility to receive the services (provided that the downtime arose due to the fault of the service Provider) and until the restoration works completion.

Compensation - the amount to be credited to the User’s personal account in case of the services downtime in the manner prescribed by the Agreement. Compensation does not envisage any monetary payments to the User. 

 

2. Subject of the Agreement

2.1. The Services Provider ensures access while the User gets access and pays for the access to the “JITMeal” system (hereinafter — the Services).

2.2. The User shall accept the Agreement conditions completely and unequivocally in order to benefit from the Service.

2.3. Each time when the User obtains the Service implies the consent of the User with all the Terms of the Agreement.

2.4. The Agreement can be changed by the Service Provider at any time without giving any prior notice to the User. Any such adjustments come into force the day after their publication. 

 

3. Rights and obligations of the Parties

3.1. The Services Provider undertakes to:

3.1.1. Provide the Services to the User round the clock (with exception for the cases envisaged in cl. 3.2 of the Agreement).

3.1.2. Keep confidential any User Content from the third persons (with exception for the cases envisaged in cl. 7.4 of the Agreement).

 

3.2. The Service Provider is entitled to:

3.2.1. Cease the Service provision in cases where the User violates the Agreement terms and conditions.

3.2.2. Remove the User content without a prior notice in cases where such content violates the Agreement conditions or applicable legislation.

3.2.3. Suspend the services provision during maintenance works. The cases of services suspension are not considered to be a downtime if the services Provider gives the User a prior 24 hours’ notice informing about the necessity to carry out maintenance works posting the relevant notice on the web-site or sending a relevant e-mail. 

3.3. The User undertakes:

3.3.1. To pay for the Services in time.

3.3.2. Not to upload and not to store the Content that violates the requirements of the applicable legislation. Besides, the User is obliged to receive and to have the permission for processing and storage of any personal data uploaded and stored by him/her in the System from the owner of such personal data.

3.3.3. On a regular basis,  get acquainted on his/her own with the current version of the Agreement.

 

4. Responsibilities of the Parties

4.1. In cases where the Services downtime constitutes more than 10% of the total time within a calendar month, the compensation should comprise 50% of the Services’ cost for such month.

4.2. The Services downtime caused by the User or third persons’ actions, or force majeure circumstances shall not be compensated.

4.3. The Services Provider shall not reimburse the User for any indirect losses under any circumstances, including lost profit or damage to goodwill.

 

5. The cost of Services and settlements procedure

5.1. The cost of the Service comprises 29 € (twenty-nine) euros per month for "JITMeal Start" packet. The User can discover more details about the tariffs going to the website of  "JITMeal" system at the following link: https://jitmeal.com

5.2. The corresponding amount shall be written off from the User account balance. If the User connects the service earlier than on the 01 day of each month, the cost of the service for the period from the current day to the 01 day of the next month is written off from his/her balance. The amount shall be calculated according to the formula: the Services cost ÷ number of days in a month × number of days till the 01st day of the next month. For example, the User buys the Services that cost 50€ on 15^th of December, then on the day of the Services procurement the following amount will be written off from his balance: 50 ÷ 31 × (31—15) = 25,81€. The next writing off will be carried out on the 1st of January; in this case a full cost of the Services will be written off from the User balance, while the Service will be available till the 1^st day of the next month.

5.3. The User may replenish the balance going to the section “Billing” in the “JITMeal” system. The Replenishment is carried out via the Stripe payment system with VISA or MasterCard cards.

5.4. Additional amount of 0,07 euros is written off from the User balance for each SMS-message that JITMeal system sends with the purpose of the clients’ phone numbers validation.

5.5. In case the User has a zero balance the Services are provided in the “read- only” mode without the possibility to add, adjust or remove the Content.

5.6. All the prices indicated on the website do not include the turnover tax.

 

6. Technical support

6.1. Free and remote technical support includes the development and release of updates for the JITMeal system components, correction of bugs identified during operation, consultation regarding the Service provision by phone, e-mail and in the chat on the jitmeal.com website.

6.2. Any other services, including integration of the JITMeal system with third-party systems, can be provided under separate contracts by mutual agreement of the Parties.

 

7. Confidentiality policy

7.1. The fact that the User obtains the services means complete consent to automated/not automated personal data processing and application by the Service Provider in accordance with the personal data legislation, as well as the guarantee of the personal data authenticity.

7.2. Personal data include:

7.2.1. All the User Content.

7.2.2. Data, transferred and collected automatically by JITMeal system components in order to ensure safety, including IP-addresses used to access the  JITMeal system components, cookies, browsers and devices-related information, etc.

7.3. The Service Provider collects and stores the personal data in the scope necessary for the Service provision and increasing its quality as well as ensuring safety.

7.4. The Service Provider is entitled to transfer the User personal data to third persons in the following cases:

7.4.1. The User gives his/her consent to such data transfer, for example, in case of JITMeal system integration with third-party systems.

7.4.2. To comply with the applicable legislation or a Judgement of a court.

7.5. The User can delete his/her account and all the Content at any moment, in this way losing the possibility to benefit from the Service.

 

8. Final Provisions

8.1. The Agreement remains valid as long as the User account balance is positive.

8.2. Any of the Parties is entitled to unilaterally terminate the present Agreement sending a prior relevant notice to the other Party’s e-mail.